Return & Policy

1. Introduction

This Returns Policy (Returns Policy) applies to all purchases made on our Website ( You agree to comply with all Terms when accessing or using our Services, including this Returns Policy.

2. Faulty or Defective Product Replacements

If an item is faulty, wrongly described, incorrect or otherwise in breach of Consumer Law. In that case, we will fulfill our legal obligations, which may include refunding the purchase price and delivery charges or providing a replacement product - given that you have contacted us within 30 days of purchase. You may contact us via email at

If an item is found to be defective or faulty, you will be required to book your return with our customer service team at In order to assist us in facilitating the returns process, you may be required to upload clear images of the damage, defect or fault for us to assess. Upon the initial preliminary assessment, we may request that you provide further information in order to process your claim.

If the product is confirmed to have a defect, we will provide you with a replacement or refund of the faulty item at your discretion. We will require that you return the defective or faulty item to TAB by post at our expense. We will contact you to provide further information regarding the process and its progress. In some circumstances, we may instruct you to dispose of the defective or faulty item. If that is the case, we will provide you with instructions detailing how to do that.

Note: We may not be able to offer a replacement or exchange on some products if there is no longer stock available.

3. Returns Tender


If you are entitled to a refund, your refund will be processed in the same manner as the original payment method. For purchases made by credit or debit card, the cardholder and the identical credit or debit card are required to process the refund as it was originally used for the purchase.

Please note that processing of refunds takes between 15 to 30 business days of confirmation of the refund to show up on your account due to the varying processing times between payment providers.

4. Consumer Guarantees

This Policy is not designed to replace or exclude any rights available to you under the Consumer Law.

If you believe an item purchased from us is faulty or defective, you may still retain rights under Consumer Law. Where there is a major failure with the item, you may choose a refund, exchange or repair as well as compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the item repaired or replaced if the item fails to be of acceptable quality, and this failure does not amount to a major failure. Where an item is damaged through misuse, we are not obliged to provide a refund, exchange or repair.

5. Amendment

This Policy may be amended at any time without prior notice. Any purchase from us following any such amendments will be deemed to be confirmation that you have accepted those amendments. We recommend that you check our current Terms and Conditions before making any purchase. Our agents, employees and third parties do not have the authority to amend this Policy or our Terms and Conditions.

6. Contact Us

If you have any enquiries regarding your return or our Returns Policy, please contact us. If there are any further issues, you may contact our customer service team through email at