How Do I Cancel My Order?
In the event you wish to cancel your order, please contact us. Once the cancellation request has been done, we will notify you via email.
If we are unable to process the requested cancellation immediately, usually because the package has already been shipped, we will contact our courier to have the package returned to our warehouse.
Within 2-3 business days of receiving your order, we will process it, issue a full refund to your account if it was prepaid, and notify you via email.
Can I Change My Order?
Once an order is submitted, we are unable to change the ordered products or the quantity selected. In this situation, we suggest you contact us and cancel the incorrect order.
Thereafter, we recommend you place a new order for your desired item(s) on our website at your own convenience.
Can I Change My Delivery Address?
If you wish to change your delivery address, please contact us and we will do our best to assist you in this matter.
Generally speaking, it is possible to change your shipping address before the product is shipped. However, once the product has been shipped, we can only assist in communicating with the logistics provider, and in this case, we cannot guarantee that the shipping address can be successfully changed.
When Will I Receive My Order?
Once your order is successfully submitted, the warehouse then processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information.
Please note that the standard delivery time of 4-6 business days are estimates and may vary depending on circumstances like distance, public holidays, and any other external factors outside of TAB's control. Packages are not shipped nor delivered on weekends and public holidays.(*For customers from countries or regions outside the United States and Canada, the estimated delivery time is 15-30 days. Actual delivery times may vary)
While we always strive to have our orders delivered on time, we acknowledge that the unforeseeable is inevitable. External factors outside of TAB's and courier’s control, such as extreme weather conditions and technical failures, are bound to occasionally cause delays, and we ask for your patience and understanding when they do.
Additionally, please note that during promotional campaigns, delivery times may be longer than usual.
Feel free to contact us if you have any questions about your order's status.
I Have Received The Wrong/broken Product – What Do I Do?
If you receive your package and it is not what you ordered, please contact us immediately and provide us with the following:
Picture of the item(s) you received together with the delivery note (Please make sure that the details are clear and visible) If a cordless stick vacuum was ordered, please provide a clear picture of the product.
If a robot vacuum was ordered, please provide a clear picture of the product.
We will do our best to assist you further.
In addition to the outer packaging, our products are additionally equipped with an internal protective film. If the package is damaged, open it to see if the product is damaged. If it is not damaged, you can still use it. If the product is damaged, please contact our customer service by sending an email to firstname.lastname@example.org within 48 hours after receiving the product, and our customer service will reply your email within 24hrs.
I Haven’t Received My Order Yet – What Do I Do?
Within 1-2 working days after placing a successfully placed your order, you’ll receive a tracking number from our courier. If you have not received your Tracking Number, please contact us and we will look into this for you immediately.
How Do I Track My Order?
Within 1-2 business days of placing your order, you will receive a tracking number via email. On weekend or a public holiday, your order will be sent out during the next working day, so you can allow additional days to receive your tracking details.